Skip to main content

You are here

Diehl Honored with NTSA 2023 Richard Ford Volunteer Service Award

Arlington, VA – The National Tax-Deferred Savings Association (NTSA) is proud to honor Susan Diehl, QPA, CPC, TGPC, ERPA, BCF™ with the NTSA 2023 Richard Ford Volunteer Service Award (FVSA).

Diehl’s volunteerism has formed and grown NTSA excellence through her leading its Government Affairs and Professional Education Committees and serving on their Awards, Summit and Business Intelligence Committees, as well as co-authoring The Source and Best Practices. Diehl was honored with the NTSA lifetime recognition 2012 Bob D. Schiller Award and served as NTSA 2013 President. Her favorite work is chairing the American Retirement Association’s (ARA) Legislation Relations Committee, making a difference for the entire industry. And Diehl’s firm, PenServ Plan Services, is an NTSA Strategic Partner. “I love volunteering for NTSA and helping other members in teaching some of the programs and assisting in other committees,” says Diehl.

“With her ability to run a successful business while giving so much to NTSA and her community, Sue’s been an incredible role model for me throughout my career,” said Teresa Ward, 2023 Chair of the Richard Ford Volunteer Service Awards Judging Committee. “In my view, Sue is the epitome of what the Richard Ford Volunteer Service Awards are all about,” said NTSA 2000 President and 2014 Elite Advisor, Randy Aranowitz. “Sue is a shining example of all that is good not only in our industry, but within her community as well. I am always impressed whenever I am allowed to spend time working with and learning from Sue. Her experience, knowledge, and willingness to serve others is unmatched,” said NTSA Executive Director Nathan Glassey.

While being a transformational NTSA volunteer, Diehl and her family also are broadly and deeply committed to community service in myriad ventures: Family Promise of Montco PA (formerly the Inter-Faith Housing Alliance) bridging homelessness and independence; Cardinal Opportunities high school mentor program; Operation Christmas Child, gifting internationally; and the Jesus Victory Garden, providing for the local food pantry.  Diehl is the September Host Coordinator for Family Promise of Montco, PA, coordinating the 120 volunteers who bring food, fellowship, transportation, counseling, virtual education assistance, and overnight shelter in their churches and synagogues to moms and kids in transition to housing.

“Sue knows how to get things done and works tirelessly for her community, our families, and our organization. She is the light at the end of a long day for many of our families, who shows compassion, grace, and love to those who are often forgotten and dismissed by society,” said Marsha A. Eichel, Executive Director of Family Promise of Montco, PA.

 “I have always believed that I was put on this earth to help people. With Family Promise, I found something that truly inspired me. Every year when we take in the families for 30 days, I find a new extended family,” said Diehl.

Diehl will be recognized at the NTSA 2023 Summit at the Grand Hyatt, Tampa, FL at their Awards Luncheon Feb. 27, 2023.


About the Richard Ford Volunteer Service Awards

The FVSA honors NTSA members who are role models that exemplify commitment to excellence and extraordinary volunteerism and service in their field and their community. FVSA awardees serve as ambassadors of the NTSA value of Corporate Social Responsibility (CSR) to their clients, communities, and spheres of influence.

The FVSA was established to honor Richard Ford, a founding NTSA member, who exemplified the NTSA values of volunteerism and service through his unique and meaningful contributions to NTSA and his community throughout his career. NTSA established the Awards in Richard’s memory after his untimely passing in 2019 to recognize members who follow Richard’s example of giving back to the retirement industry and the broader community.


About the National Tax-Deferred Savings Association (NTSA)

Formed in 1989, the National Tax-Deferred Savings Association (NTSA), a division of the American Retirement Association, represents nearly 6000 practitioners, agencies, and corporate members. For nearly three decades, NTSA has been nationally recognized for its thought leadership and policy expertise with regard to public-sector retirement plans. NTSA represents its membership in Washington, D.C. and state capitals across the country to address issues and design retirement plans that improve employee outcomes. NTSA also provides high-quality education, professional development, and information resources for those involved in the 403(b) and 457(b) marketplace.

Media Contact:  Nevin E. Adams, JD, Chief Content Officer, American Retirement Association
703.516.9300 Ext 114,
[email protected]